Overview:
At SoFi, I designed a new payment experience, giving members the choice to repay their loans on a schedule that best fits them.
Role:
Product Design Intern
Timeline:
June - September 2026
Team
Borrow (Servicing)
Tools:
Figma, Cursor, GreatQuestion (UXR)
What I Delivered
Members can now choose to repay their loans on a weekly, biweekly, or monthly schedule. This allows them to manage cash flow and ease the day-to-day pressure of payments.
At the end of my 12 weeks, I presented to 20+ stakeholders and handed off my designs for implementation. Special thanks to my manager, Jordan Manning, for his continuous support and push to be a great designer!
Final Designs
Design Impact
Lower the number of returned payments, reduce delinquency rates, and increase member satisfaction.
UXR Interviews
Led 8, 45-minute UXR interviews in 2 days and synthesized findings into actionable product requirements.
XFN
Participated in crits across PMs, engineering, and in-house design teams through multiple stages of iteration.
🚧 This case study is still being built. If you'd like to chat or learn more about this project at this time, please email me!